I’m currently in my 2nd full year of holding the Citi Prestige (i.e. paid the annual fee twice now), and when they announced the major changes last year, I resolved at that time that I would product change my card when my 3rd annual fee came due. I had literally never used the 4th night free, golf, or 1.6 cpp AA redemption features. The only benefits I was actually using were the Admirals Club access (which I’d probably used 2 times, but also had an AA Executive card overlapping for a year) and Priority Pass benefits (which is now covered by what feels like a bazillion other cards).
However, for the first time in 2 years, I had a flight delayed by more than 3 hours from HKG-TPE. As a result, my group and I got to TPE past midnight and had to make some major changes to our plans which incurred some significant expenses. As we know, Citi Prestige has the most generous flight delay policies, and after this successful claim, it’s possibly it will be the only reason I would consider keeping the card. Now if Citi ever dilutes these policies, then I would still change it in a heartbeat. So Citi…if you’re reading this, thanks for having an awesome policy and please don’t change it anytime soon! <3
How to File a Citi Prestige Trip Delay Claim
- As soon as you realize your flight is delayed by over 3 hours, ask your gate agent for a proof of trip delay certificate. Mine was on Cathay Pacific, and they had templates at the gate. They filled one out for each member of my group. Here’s a list of ways you can get a letter from American carriers.
- Take a screenshot of the delay on www.flightaware.com (I actually didn’t end up submitting this, but it could be good to have just in case).
- Save a copy of your trip itinerary showing the original times. I made a PDF of the original flight booking.
- Write your name and last 4 digits of your Prestige card number on your receipts and then scan all your receipts. (Suggestion: use an app like Scanner Pro by Readdle on iOS or Scanbot on iOS/Android)
- Sign in to your Citi Prestige account and download a copy of the billing statement showing the charge for the flight. Even if you booked with points and only paid the taxes with your card, it would still be a covered purchase.
- Add your name and last 4 digits of your card number to all your documents (I used the Add Text feature on my PDF editor).
- Download a claim form at http://cardbenefits.citi.com (you’ll need to sign in first, if you aren’t already), complete it, attach all of the above, and return it within 60 days (I recommend asap, of course). I emailed it to the email address listed on the form.
- Sit back and wait!
For an approximate timeline, I submitted my email on 2/18/17 and received an approval email on 2/24/17. The check arrived in the mail on 3/5/17 (you can also choose to have it credit your Citi card account).