I’ve reviewed Gopuff over a year ago (don’t use my referral since I just got banned); back then there were many problems with Chase not auto-crediting those of us in states where the charge posted as BEVMO rather than GOPUFF. Well, they fixed that a few months in and I was happily humming away with up to 12 orders per month with all my Chase cards for a while up until the last week of March. I was trying to pick up drinks for my birthday party, but the payment kept erroring out. I thought perhaps some drinks were low stock, so I kept changing the order, and I also tried other cards in my account. No luck.
Categorycard benefits
A short and sweet post, something to file away for future reference in case you ever find yourself in a similar situation. This post is for you if you’re wondering:
- Can I get into a Priority Pass lounge if I don’t have my card?
- Will Priority Pass lounges accept just a card number if I don’t have a digital pass or physical card?
- What should I do if I can’t find my Priority Pass card and don’t have enough time to request a new one?
- Can I get my Priority Pass card number before it arrives in the mail?
A couple months ago, my mother was coming back to the US from an extended trip to Taiwan. However, she did not have a Priority Pass card on her. I also could not find it anywhere in the house, and we had never logged in online or in the app, so there was no record of it anywhere.
So I tried to call Priority Pass for it. They asked which card it was from, and I said it was from the Chase Ritz Carlton. They said I had to call Chase, so I called Chase, who then transferred me to the Card Benefit Services and also gave me their direct phone number for future reference.
Chase Card Benefit Services
(for obtaining your Priority Pass card number)
1-866-263-4292
Open 24/7
I’m currently in my 2nd full year of holding the Citi Prestige (i.e. paid the annual fee twice now), and when they announced the major changes last year, I resolved at that time that I would product change my card when my 3rd annual fee came due. I had literally never used the 4th night free, golf, or 1.6 cpp AA redemption features. The only benefits I was actually using were the Admirals Club access (which I’d probably used 2 times, but also had an AA Executive card overlapping for a year) and Priority Pass benefits (which is now covered by what feels like a bazillion other cards).
As soon as you realize your flight is delayed by over 3 hours, ask your gate agent for a proof of trip delay certificate. Mine was on Cathay Pacific, and they had templates at the gate. They filled one out for each member of my group. Here’s a list of ways you can get a letter from American carriers (you could ask for a military excuse letter).
Take a screenshot of the delay on www.flightaware.com (I actually didn’t end up submitting this, but it could be good to have just in case).
Save a copy of your trip itinerary showing the original times. I made a PDF of the original flight booking.
Scan all your receipts related to the trip. (Suggestion: use an app like Scanner Pro by Readdle on iOS or Scanbot on iOS/Android)
However, for the first time in 2 years, I had a flight delayed by more than 3 hours from HKG-TPE. As a result, my group and I got to TPE past midnight and had to make some major changes to our plans which incurred some significant expenses. As we know, Citi Prestige has the most generous flight delay policies, and after this successful claim, it’s possibly it will be the only reason I would consider keeping the card. Now if Citi ever dilutes these policies, then I would still change it in a heartbeat. So Citi…if you’re reading this, thanks for having an awesome policy and please don’t change it anytime soon! <3
One awesome part of the benefit I must mention is that the cardholder does not need to be on the trip in order for it to be covered. The trip must be paid for at least in part by the Citi Prestige, or by Thank You Points, and covers any immediate family even if the cardholder is not traveling. However, if the cardholder is traveling, then the coverage extends to traveling companions, even if they are not family members!
P.S. if you’re looking to file a Chase Sapphire Preferred/Reserve/Ink trip delay claim, check out this awesome reddit post here. The process is pretty similar.
How to File a Citi Prestige Trip Delay Claim (Guide to Benefits)
- You do not have to have used your Prestige card for the expenses incurred. Nowhere in the benefits guide does it say you have to use your Prestige card to pay for the trip delay expenses. My receipts were actually mostly for cash purchases. Taiwan and Hong Kong are mostly cash-based societies so I could not have paid with a credit card even if I wanted to.
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