I’ve reviewed Gopuff over a year ago (don’t use my referral since I just got banned); back then there were many problems with Chase not auto-crediting those of us in states where the charge posted as BEVMO rather than GOPUFF. Well, they fixed that a few months in and I was happily humming away with up to 12 orders per month with all my Chase cards for a while up until the last week of March. I was trying to pick up drinks for my birthday party, but the payment kept erroring out. I thought perhaps some drinks were low stock, so I kept changing the order, and I also tried other cards in my account. No luck.

No worries, I thought. This has happened before when I tried to make more than 3 orders in a row, and I just had to send their Twitter team a message and they’d unlock my account for me. The reason I make 3 orders in a row is to make my pickups more efficient. It’s not really worth going all the way to Bevmo to pick up one $10 order, especially when everything is marked up in price.

Well, this time the Twitter team had a different response for me than usual. At first they said there was an issue with their systems preventing payment. But when I asked again the next day, they said the issue was no longer affecting users and that I should try again. Same error. Their next message was:

Thank you for your patience while we investigated this. Your account has been deactivated by our Marketplace Integrity Team. Please do not attempt to create a new account. Please keep in mind that they will be conducting an internal investigation on your account, and if there is an update on its status, they will contact you.

Gopuff Twitter Team, 3/24/23

Since then, I’ve tried to contact accountstatus@gopuff.com who replied: “Thank you for contacting us. We do not see an issue with your account status. If you are still facing issues/errors, please go to https://help.gopuff.com for the proper routing of your concern.” They didn’t respond to my next email showing the info about the account deactivation.

Then I contacted reviews@gopuff.com and got this response:

We’re sorry to hear that your account has been restricted. It looks like due to frequent payment method changes, your account had a hold placed on it. We’ve escalated this to our specialized team, which will review your account and look into this further. Please keep in mind that frequent changes in the payment method will restrict your account again should it be reactivated. Let us know if you have any questions.

Gopuff Reviews, 4/6/23

I wrote back to explain the Chase benefit which was the reason I switched cards on every order. I haven’t added or deleted any cards in a year, so I’m just selecting different cards that are already in my account. I also always use the same store and haven’t changed any other information in my account. It feels strange since such behavior would never cause an issue with Amazon, for example. Here’s what they wrote back:

We appreciate you providing that information and understand the usage behind the card changes. Unfortunately, at this time, there wouldn’t be a way to frequently change cards to redeem the benefit without being restricted. We appreciate your patience and understanding regarding this and hope that, in the future, this can change. If there is anything else we can help with, or if you have any questions at all, please let us know. We hope you have a lovely day!

Gopuff Reviews, 4/7/23

So I guess there you have it. If you are taking advantage of your Chase $10 Gopuff benefits, use a different account per card so you don’t switch between cards? Such a hassle. Hopefully they will turn down the sensitivity of their fraud algorithm in the future, but till then I think I’ll be too lazy to use Gopuff. Oh well. It was fun while it lasted!